Best Practices Event of the Year

The conference brings together senior executives and business leaders from leading organisations. Hear varied perspectives from some of the best thought leaders and industry experts in the marketplace.

This year’s theme, “Unlocking Digital Value,” will share critical keys on how to transform your business services functions – including cost and benefit drivers that are the basis of the total value of digital transformation, empirical digital value metrics and real-world examples of value realisation.


Agenda

  • Welcome

    Tuesday, 9 October 2018

  • Day 1

    Wednesday, 10 October 2018

  • Day 2

    Thursday, 11 October 2018

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    Join us for a facilitated workshop on the future of global business services (GBS) and discover the impact on digital technologies. In this session, you will learn and discuss new GBS organisation design concepts, the potential reversal of globalisation, as well as the impact on the business process outsourcing and IT outsourcing industries and what that means for your organisation.
    Where
    Beech Suite

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    Procurement executives attending this invitation-only session will hear the latest trends in digital procurement, learn how and where leaders are upgrading capabilities to develop a digital procurement delivery model, be able to compare their digital efforts against peer organisations, and crowdsource priority digital opportunity areas to deliver a value proposition of speed and efficiency, effectiveness, and relationship experience. In this summit, Mélani Flores and Nic Walden will utilise the latest benchmarking and research insights on world-class and digital procurement to accelerate the transformation journey.
    Where
    Oak Suite 3

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    World-class organisations are increasingly looking to exploit the use of data and analytics to develop better forecasting performance. The Hackett Group’s research and client experiences have identified how finance functions can improve their forecasting capabilities. In this session, participants will address important questions such as: Are new skills required or can existing talent be trained? How can you gain enterprisewide buy-in? How can you drive data quality to enable better forecasting? Join us to share your experiences and learn how other companies are embracing new analytical-driven approaches to forecasting. We’ll touch on analytics, data management, technology, enhanced forecasting techniques and more.
    Where
    Oak Suite 1 & 2

  • 08:30 AM - 08:45 AM
    Where
    Westbourne Suite 3 & 4

  • 08:45 AM - 09:30 AM
    HP Inc. is the world’s leading printing and personal systems technology company. Since its historic separation from Hewlett-Packard Enterprise completed in 2015, HP keeps reinventing itself and continues to accelerate performance, drive sustained growth and demonstrate clear industry leadership. This includes embracing disruptive innovation, and HP’s finance has been setting the industry standard by building and enhancing its technology via its robotics, analytics, artificial intelligence (AI) and cognitive capabilities. In this session, Marie Myers will share HP Finance digital transformation story, including the use of AI and robotics to drive efficiency; predictive analytics to gain insight on business performance and mitigate risk; and ways to re-skill and support employees through the change. You’ll hear about the successes and lessons learned that you can apply to your own transformation journey.
    Where
    Westbourne Suite 3 & 4

  • 09:30 AM - 10:30 AM
    Digital business is at an inflection point and technology-led innovation will fundamentally change the service delivery model of business functions. This session will discuss the keys needed to unlock digital value and how to transform your business services functions. Specifically, you will learn the cost and benefit drivers that are the basis of the total value of digital transformation, as David Ketchin presents empirical digital value metrics and offers real-world examples of value realisation.
    Where
    Westbourne Suite 3 & 4

  • 11:00 AM - 11:45 AM
    Learn how Shell has developed centres of expertise in data science to deliver tangible business value. In this session, Daniel Jeavons will focus on key success factors, such as the determination of self-funding use cases, onboarding and educating key stakeholders to use advanced tools effectively, scanning for opportunities in advanced analytics, securing funding, marketing analytics services internally and finally balancing demand and supply of analytics to achieve scalable centralised or clustered services.
    Where
    Westbourne Suite 3 & 4

  • 11:45 AM - 12:30 PM
    As the pace of change is accelerating and agility has become critical to business success, the concept of liquid organisations and a liquid workforce are emerging. But what does that really mean? In this thought-provoking session, Robert Kovach will explain how Cisco is bringing the concept to life, leveraging new technologies (digital, blockchain) to fundamentally transform talent management. Based on a recent experience, Robert will share tips on what HR need to do, practically, to embrace the power of new technologies and evolve their practises.
    Where
    Westbourne Suite 3 & 4

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    In your car, at home, or at work – Bosch technology shapes many areas of life. At Bosh, the company wanted to create a framework and culture that engages its associates in the era of new technologies. In this session, Gerald Schickert will discuss what measures Bosch has taken to increase standardisation and automation while overcoming the challenges posed by a complex, decentralised organisation. He will also share how its talent management strategy supports the successful implementation of new technologies and how it’s engaging its workforce.
    Where
    Westbourne Suite 3 & 4

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    Follow the journey that Rolls-Royce procurement has taken in changing their digital approach from bespoke ad hoc systems to change programmes that utilise industry standard processes and market-leading IT systems. In this session, you will learn how Rolls-Royce discovered that unlocking digital value is not exclusively about technology – it’s about the engagement of people and process. They’ll discuss the inception of the idea through ensuring that the results were delivered and then how they linked that success from the indirect to direct side of the business.
    Where
    Beech Suite

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    We will examine the impact of robotic process automation and emerging cognitive technologies in reshaping the established conventions of business process outsourcing, with the promise of moving the industry from labour arbitrage toward innovation and transformation. We will look at what can be achieved, and the barriers and enablers to change.
    Where
    Oak Room

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    Executives need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Justin Gillespie will discuss the growing business imperative to apply advanced analytics principles throughout the enterprise as organisations continue their transformational journey to become truly insight-driven. Specifically, he will focus on applying emerging trends in advanced analytics to improve business performance and the importance of building the analytics knowledge of business professionals across the enterprise.

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    Pearson’s procurement team is halfway through their three-year journey to achieve world-class performance by 2020. As part of the transformation, the team is deploying a suite of Coupa tools to unlock significantly more value than standard measures of effectiveness and efficiency through a focus on stakeholder experience. Sharing their journey, successes and learning from the past 18 months, Daniel Cameron will also touch on some of the organisation’s other complementary initiatives, as well as how the team is measuring their progress toward world class.
    Where
    Beech Suite

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    Launching a working capital improvement program across the entire organisation has enabled Aggreko to release significant amounts of cash, focus on a vision for growth and continue to invest in the businesses critical to its future. Trevor Latham will share how Aggreko reduced its working capital by implementing a best practice process with strong governance, and the motivation for changing into a growth-oriented, cash-driven culture. He will also discuss issues the company faced and critical success factors for ensuring the achievement of working capital goals.
    Where
    Oak Room

  • 15:30 - 16:15 (3:30 PM - 4:15 PM)
    For more than 100 years, IBM has been at the forefront of innovation and transformation. In 2010, IBM shifted their business focus to become a cloud computing platform company, specialising in cognitive solutions. To keep pace with the changes and to advance and accelerate procurement’s value to the business through this enterprise transformation, IBM’s procurement function also embarked on a digital transformation journey. They used a “design thinking” approach that leveraged analytics as well as cognitive and robotic solutions to take advantage of the vast amounts of data available to the function. Marco Romano will discuss practical approaches and steps to address data strategy, analytics and cognitive solutions, as well as organisational change, new roles in procurement and lessons learned.
    Where
    Westbourne Suite 3 & 4

  • 17:00 - 17:45 (5:00 PM - 5:45 PM)
    Digital transformation initiatives are rapidly changing labour requirements for organisations – from repetitive transactional work to programming and managing “robots” and other technologies. Now more than ever, GBS organisations are critically dependent on the calibre of their talent and their talent management capability. This session will share which practices distinguish world-class organisations from their peers, with a specific focus on talent management in a digital age. It will also showcase The Hackett Institute’s professional certification and continuous learning programs as well as Bosch’s real-world rollout and results. In particular, Gerald Schickert will introduce the audience to the Bosch Corporate Training and Development Academy for Controlling and Accounting and how The Hackett Institute has played an integral part in it to encourage collaboration, sharing of ideas and concepts to drive its digital agenda forward.
    Where
    Westbourne Suite 3 & 4

  • 17:00 - 17:45 (5:00 PM - 5:45 PM)
    Ruud Van Hilten will talk about how businesses should keep focus on their digital transformation programs and investigates the common distractions that often mean many companies fail to leverage their process transformations quickly enough. Examples of these common distractions are outlined, with a specific example of the VAT gaps countries are closing through e-invoicing mandates explained. He also makes some recommendations that companies should use to maintain their focus, tackle these issues and distractions headon to help them achieve and maintain their competitive advantage.
    Where
    Beech Suite

  • 17:00 - 17:45 (5:00 PM - 5:45 PM)
    Research analysts call it “accelerated robotics” because of the catalogue of over 35,000 robots and hundreds of prebuilt processes. This session will help you discover how organisations use Redwood RoboticsTM to achieve fast and easy transformation of their back-office functions. Across the entire finance function, the latest robots know how to perform manual financial and accounting tasks and controls, complete documentation and maintain an audit trail. They interact with approvers and supervisors when needed, providing a dynamic dashboard of global progress. Through a series of case studies and a demonstration, we will examine the attributes of an enterprise-grade robotics solution, how this next generation of knowledgeable robots can completely revolutionise shared services delivery capability and real-world customer examples of the application of robotics across complex global organisations.
    Where
    Oak Suite

  • 08:00 AM - 08:45 AM
    Where
    Oak Suite

  • 08:00 AM - 08:45 AM
    Digital disruption is here. The next challenge is successful digital transformation, which starts with a sound strategy, clear goals and a clean process. The foundation for any transformation effort is a commitment to ongoing measurement that enables fact-based improvement. In this session, Tom Kellaway and Ian Tyler will share the latest selling, general and administrative (SG&A) world-class performance metrics from The Hackett Group and discuss service delivery model priorities required to achieve world-class performance. In addition, Tom will showcase Hackett’s revolutionary new platforms that go beyond benchmarking and best practices to truly digitise continuous performance improvement.
    Where
    Westbourne Suite 3 & 4

  • 09:00 AM - 10:00 AM
    Finance leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Martin Wolleswinkel will discuss the digital pillars that finance organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Where
    Westbourne Suite 3 & 4

  • 09:00 AM - 10:00 AM
    Procurement leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Christopher Sawchuk will discuss the digital pillars that procurement organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Where
    Beech Suite

  • 09:00 AM - 10:00 AM
    Human resources leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Dorothée El-Khoury and Harry C. Osle will discuss the digital pillars that human resources organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending digital and traditional HR staff skills, moving from foundational to advanced analytics capabilities and transitioning to a new HR organisational structure and roles.
    Where
    Oak Room

  • 10:30 AM - 11:15 AM
    AstraZeneca, a leading global biopharmaceutical company, is digitally enabling its finance organisation. In this session, Lars Wittenhagen will discuss how it’s modernised the finance function, using using reporting as the ‘window’ into an integrated budgeting and actuals environment. He will address its value-focused operating model, improved business and financial insight as well as its new culture as trusted partners, creating value and leading change. Specifically, he will share key technology choices, staggered approach, lessons learnt and early benefits to the organisation.

  • 10:30 AM - 11:15 AM
    Vodafone, one of the world's leading mobile communications providers, operates in 26 countries and in partnership with networks in over 55 more. In this session, Reinhard Plaza-Bartsch will share Vodafone’s journey to digitalise the procurement function – from its functional strategy through how it aligns and contributes to Vodafone’s digital business strategy. By presenting use cases on big data and artificial intelligence, he will show how procurement is today enabled by digital and will discuss the plans for the future in order to improve the way they operate, the value they deliver to the business, and ultimately to Vodafone’s customers.
    Where
    Beech Suite

  • 10:30 AM - 11:15 AM
    SAP helps customers on their journey to becoming intelligent enterprises. The company took this same approach with its internal customers – its employees. Intelligent enterprises deliver a best-in-class user experience and do more with less by empowering employees through process automation. In this session, Andrea Hepnerova will share how the organisation modified its HR operation model and created individualised, experience-driven self-service for employees – delivered with a human touch. Specifically, she will discuss employee segmentation – from digital natives to technology averse – as well as how to develop appropriate delivery channels for diverse segments.
    Where
    Oak Room

  • 11:30 AM - 12:15 PM
    Smith & Nephew, a UK-headquartered medical device firm, embarked on a journey to create a global business services (GBS) model in 2015 and has now expanded service delivery to include finance, HR, IT, and real estate and facilities management. While the process involves establishing new offshore centers to create labour arbitrage, a strong focus has been on creating a better internal customer experience to create a platform for GBS growth. This presentation focuses on how Smith & Nephew puts the customer experience central to the GBS value proposition, while at the same time using the traditional value lever of offshoring to create a low-cost service delivery model.
    Where
    Westbourne Suite 3 & 4

  • 12:15 PM - 12:30 PM
    Where
    Westbourne Suite 3 & 4

Our Speakers

Marie Myers

Marie Myers

Global Controller, HP Inc.
Shak Akhtar

Shak Akhtar

Senior Vice President Robotics and Client Experience Officer, Redwood Software
Daniel Cameron

Daniel Cameron

Chief Procurement Officer, Pearson Plc
Vinay Firake

Vinay Firake

Senior Vice President and Global Business Head of Enterprise, Wipro Digital Operations and Platforms
Andrea Hepnerova

Andrea Hepnerova

Vice President, Digital Human Resources Experience - Middle and Eastern Europe, SAP

What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how world-class organisations reduce costs and create added value.

The conference showcases the experiences of senior business executives in finance, human resource, information technology, procurement, supply chain and global business services as well as insight from The Hackett Group’s more than 13,000 benchmarking engagements and our work with more than 3,500 leading businesses.


Top Reasons to Attend

Immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps – including smart automation approaches.

Leverage the experience of your peers. Our conference provides ways to learn from others’ practical experiences, including case studies and ample opportunities to network with colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Excellent value for the level of intensive education. Take advantage of more than 10 hours of practitioner sessions and 10 hours of networking with thought leaders and colleagues.

Unplug and get inspired. Getting out of the office lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Hurry Up!

Last year our tickets sold fast so don’t miss. Conference will start in

Location

Location

Royal Lancaster Hotel
Lancaster Terrace, London W2 2TY, UK

Located at Lancaster Gate overlooking to the Hyde Park and a short walk to the Oxford Street shopping district.